HANAZEN Restaurant Policy

Food & Beverage Policy:

We take pride in serving authentic Edomae-Sushi, crafted with the highest quality ingredients and traditional recipes passed down through generations.
Because we are committed to preserving this tradition, we do not accommodate requests such as "no raw seafood" or vegan sushi. We do not offer alternative menus.
However, if you have food allergies, we will do our best to make appropriate adjustments within our Omakase menu.
Please let us know at the time of reservation so we can discuss what may or may not be possible and ensure a safe and pleasant dining experience for everyone in your party.
Outside beverages or ingredients are not permitted in the restaurant. This includes wines, beer, alcohol, salts, spices, and similar items.
If you wish to bring a special dessert for a celebration, please let us know in advance so we can assist you in incorporating it into your meal.

Reservations & To-Go Orders - By Phone Only:

Indoor dining is limited to a maximum of 4 adults per party. Reservations and to-go orders must be made at least three days in advance (earlier is always welcome).
Reservations and to-go orders are accepted by phone only. Walk-ins cannot be accommodated.
If we are unable to answer during business hours or preparation time, please leave your name and phone number - we will return your call as soon as possible.
Any changes or cancellations must be made by phone at least 3 business days in advance.
*E-mail will not be accepted for making or canceling reservations or orders.
*For details, please see our Cancellation Policy below.

To-Go Orders
All to-go orders are prepared as Omakase Sushi (Market Price).
We also accept orders for Zuke Tekkadon (Marinated Tuna Bowl) ($50), Chirashi (Market Price), Battera ($24), and Futomaki ($35) - all available for to-go only.
Please note these items are not served for dining in.

To-Go Menu Photos

Omakase Sushi Omakase Sushi (MP)
Zuke Tekkadon (Marinated Tuna Bowl) Zuke Tekkadon ($50)
Chirashi Chirashi (MP)
Battera Battera ($24)
Futomaki (Thick Sushi Roll) Futomaki ($35)

Seating:

Our restaurant is small and intimate, seating is limited, and we cannot guarantee specific placement in the dining room or at the sushi bar.
We plan the evening seating in advance based on reservations, so that we can serve every guest without delay-smoothly and with care.
We appreciate your understanding and cooperation.

Cancellation:

• A cancellation fee of $70 per person will be charged for any cancellations made within 72 hours of the reservation or To-Go pickup time.
• Reductions in the number of guests or To-Go items within 72 hours will also incur a $70 fee per person.
• For same-day cancellations or no-shows, a $140 fee per person will be charged.

Arrival and Pickup Time

We will wait up to 10 minutes past the scheduled time for your reservation or To-Go order.
If we are unable to reach you after 10 minutes, it will be treated as a no-show, and a $140 fee per person will apply.

Substitute Guests

If you are unable to attend and someone else will come in your place, please notify us in advance.
We will need to confirm the new guest's credit card information and any food allergies.

Dress Code:

At HANAZEN, we ask for your cooperation so that all guests may enjoy a comfortable dining experience.
Unacceptable attire includes:
• Flip-flops or slippers
• Gym wear or athletic shorts
• Tank tops, halter tops, or tube tops
• Clothing with offensive words or images
• Any attire or accessories promoting violence, discrimination, hate, vulgarity, or sexually explicit content
Please dress neatly and avoid overly casual or revealing attire.
We also kindly ask guests to remove hats upon entering.

Fragrances:

The savory aroma of our food and the delicate fragrance of our sake are an important part of the dining experience.
Strong perfumes, colognes, or aftershaves can easily overpower these aromas and disturb other guests. Please avoid wearing strong fragrances when dining with us.
This restaurant is quite small, and we appreciate the cooperation and understanding of all our guests.

Cell Phone:

Please help ensure that all our customers have a peaceful and pleasant dining experience by stepping outside when making or receiving a phone call.
Your cooperation is greatly appreciated.

Gratuity:

Please note that gratuity is not included in our charges. We sincerely appreciate your generosity and support.

Consumer Advisory:

Consuming raw or undercooked meats, poultry, seafood, shellfish or eggs may increase food-borne illness, especially if you have certain medical conditions.(114093,114093.1,114012)

⚠ WARNING (Proposition 65):

Drinking Distilled Spirits, Beer, Coolers, Wine and Other Alcoholic Beverages May Increase Cancer Risk, and, During Pregnancy, Can Cause Birth Defects.
For more information go to www.P65Warnings.ca.gov.

Call 925-254-3611